Revolve FAQ

REVOLVE provides child welfare agencies and adult treatment centers the tools they need to seamlessly ensure safety of children and adults in care, manage referrals and placements, manage quality of care, and conform with basic compliance regulations. It is feature-rich, highly customizable, easy for human services workers to use, and improves return on investment through its many efficiencies. We incorporate existing agency forms and business processes into the system so the transition to REVOLVE results in a familiar environment to agency staff. Our business analysts work closely with our customers to reengineer agency business processes wherever possible so they can take full advantage of the powerful leveraging features of REVOLVE. Those leveraging features result in improved agency operations, safer environments, and better quality care. Five Points’ continuous, thorough, and timely support of its products is based in its strong belief in building lasting partnering relationships with each of its customers.

They like it! Whenever we install REVOLVE our customers come back to us and tell us they don’t know how they did business before. We’ve placed a few testimonials on the website so you can read for yourself about our customers’ positive REVOLVE experiences. Please check them out. And by the way, they like us, too, because our executive and support staff is comprised of people with extensive experience in child welfare and behavioral health. They know we understand their business so we can customize, implement, and support REVOLVE to truly meet their needs.

REVOLVE is a user friendly system that supports human service organizations and gives them powerful tools to achieve their desired outcomes. Here are several things that make Revolve stand out as a unique product:

• REVOLVE is extremely feature rich and functionality rich so it can support the gamut of child welfare and adult treatment agencies’ business processes. But, customers only buy the functionality they need. Why pay for things that won’t get used and just turn them off?
• REVOLVE’s architecture, language, and many features make it possible for us to very rapidly customize it to agency needs so our customers are receiving its benefits immediately instead of enduring lengthy customization or development projects.
• REVOLVE has a base system that can be implemented with existing forms and business processes so organizations don’t have to dramatically alter the way they do business.

Residential Child Welfare, Foster Care Agencies, Human Services, Treatment Centers, Community Based Agencies, and Behavioral Health Agencies. The system is scalable to fit small or very large organizations.

We specialize in customization, either tailoring or developing entirely new modules based on our customers' business needs. We work with our customers to prioritize enhancements, whether large or small, so they can be developed and implemented when they are needed. New development and customization can be included in the monthly maintenance and operation fee, if desired. This fee is flexible and can change as the customer needs more or less development each month.

Yes, REVOLVE supports Federal and State outcome and contract reporting and specific COA, EAGLE and JACHO sections on accreditation. (Rework this item)

The REVOLVE staff has extensive experience in walking customer staff through organizational change. We understand how stressful change can be. So, our staff has tools, resources and knowledge to effectively introduce, educate and support staff with a new software system. We provide step by step instruction on the system development and implementation. We provide training, both in-house and over the web. The REVOLVE system is fully documented with a plain English, screenshot illustrated user manual which is accessible to users from inside the application.

Yes! The REVOLVE system is scalable so it can grow as our customers grow. Also, because of the unique system design and the customization for each organization, REVOLVE is able to add modules as needed by an organization. And, the system supports in-house changes made by the organization’s system administrator. We are continually updating REVOLVE to meet new government requirements and trends in child welfare and human services.

E-mail us and we will put you in contact with some of our REVOLVE Customers. Or, there are a few customer testimonials on the website that might answer your questions. Our Clients are eager to share their positive experiences with REVOLVE.

REVOLVE is modular so each organization can pick and choose which components they need that match their organization. Customers only pay for the functionality they need.

With the layered security design within REVOLVE, each staff role can have individualized screens according to their job function. For example, a case manager would only see the screens they needed to work with their children and the Medical Director may have access to all the residents.